3 Ways Your Company Can Benefit From Personality Profile Evaluations
Any good business owner will say that their organization is only as strong as the people it employs. Recruiting, hiring, retaining, and training quality workers can be difficult at times.
It's essential that you are prepared to use every tool at your disposal to help you manage your workforce more efficiently. One simple tool that you can begin using is personality profiling.
Here are some specific ways that your company will benefit from the use of personality profile evaluations over time.
1. Improve Your Recruiting Efforts
Competition for qualified workers can be fierce within many industry sectors. Each candidate that applies for an open position with your company must be interviewed and evaluated to determine his or her compatibility with your existing employees.
Personality profile evaluations can prove invaluable during this part of the recruiting process.
When you understand how various personality types interact with one another, you can more accurately determine how well a candidate will be able to integrate into a team that your company already has in place.
Since hiring and training a new employee costs an average of $4,000, using personality profile evaluations in your recruiting will help your company minimize turnover and reduce costs.
2. Improve Your Company's Customer Service
Customer service can play a central role in the success of modern companies. How well your employees are able to interface with customers and resolve disputes could have a profound impact on your bottom line.
Personality profile evaluations can be a valuable training tool for your customer service department.
Employees who are able to recognize certain personality traits within the customers they work with will be better equipped to communicate with these customers in a way that makes sense for both parties. The result is a better customer service experience for both your employees and customers.
3. Improve Company Leadership
Strong leaders are needed in any organization that hopes to achieve success. Your managers, executives, and team leaders must be able to accurately assess and address the needs of their fellow employees in order to provide strong leadership.
Personality profile evaluations can provide the leaders within your company with valuable insight into the way individual employees operate. Your leaders can then use this insight to help craft a more effective approach to building strong team dynamics in the future.
Company leaders will also be able to better anticipate and resolve potential conflicts between employees by using the information gleaned from DISC personality profile evaluations.